Support
Frequently asked questions
Ordering & payment
Do you take purchase orders? +
Yes, for established business accounts. Contact sales and we'll set one up.
Can I get volume or project pricing? +
Absolutely. Use Request a quote with the part numbers and quantities and we'll price the project.
Shipping & freight
How quickly do orders ship? +
In-stock units are professionally packed and dispatched promptly after payment, fully tracked.
Can you ship heavy or freight items? +
Yes. Chassis switches, drives and total stations ship on protected freight. We crate them properly and coordinate delivery with you.
Do you ship internationally? +
We ship to 30+ countries. Duties and import taxes are the buyer's responsibility and are billed by your local customs authority, not by us.
Warranty & returns
What does the 30-day warranty cover? +
Every unit is function-tested before shipping and covered for 30 days from delivery. DOA units are replaced at our cost.
How do I return something? +
Contact support for an RMA number within 30 days of delivery. Items must be in the condition shipped.
Condition grades
What do your condition labels mean? +
New — unused, in original packaging. Refurbished — professionally restored and tested. Used · tested — pre-owned, function-tested. For parts — sold as-is, not working.
Selling to us
What equipment do you buy? +
Networking, industrial automation, test, electrical and survey equipment — single units or entire decommissions.
Who pays for shipping when I sell to you? +
We do. You get prepaid, insured labels, or we arrange freight and pickup for bulk lots.
Talk to the bench team — they know the gear, not just the catalog.